Frequently Asked Questions

Correct — no card, no commitment. You sign up, get instant access to all Professional features, and decide at the end of 30 days whether to subscribe. We'll send you a reminder before your trial ends.

You enter a 7-day grace period where you keep full access but see a subscription prompt. After 7 days your account is locked — but all your data is preserved. Subscribe at any point to restore access immediately.

From signup to your first client record in under 5 minutes. The onboarding wizard walks you through adding your clinic name, business type, and first service. There's nothing to install — it runs entirely in your browser.

Yes. You can import clients via CSV upload from the Clients page. We support standard CSV exports from most booking platforms including Fresha, Phorest, and Google Contacts. Contact support if you need help with a specific format.

Never. Ngozi CRM charges a flat monthly fee — that's it. Unlike Fresha, which takes 20% of every new client booking, we never touch your revenue. You keep 100% of every transaction with your clients.

We accept USD, GBP, and EUR via PayPal subscriptions. Prices are displayed in all three currencies on the pricing page. For clients in Mauritius and the UAE, we recommend paying in USD.

Yes. You can upgrade from monthly to annual at any time and receive a prorated credit. To switch from annual to monthly, the change takes effect at your next renewal date.

PayPal accepts all major credit and debit cards (Visa, Mastercard, Amex), PayPal balance, and bank transfers — even if you don't have a PayPal account. Guest checkout is available.

We don't offer refunds for partial billing periods. However, if you cancel within 48 hours of an annual renewal charge and haven't used the platform in that period, email billing@ngozi-crm.beauty for a full refund.

Starter plan supports up to 5 staff accounts. Professional plan is unlimited. Each staff member gets their own login with role-based access (Owner, Manager, Staff).

Each workspace (subscription) covers one clinic location. If you run multiple branches, each needs its own subscription. Contact us for multi-location bundle pricing.

Yes — the app is fully responsive and works on smartphones and tablets. There's no dedicated mobile app yet, but the browser version is optimised for mobile use. A native app is on our roadmap.

It automatically identifies clients who haven't visited in 30, 60, or 90 days and sends them a personalised WhatsApp message to bring them back. You set the threshold and the message template — we handle the sending. This feature is included in the Professional plan.

Yes — you can set your clinic name, primary colour scheme, and service labels during onboarding. Full white-labelling is available on the Enterprise plan.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Passwords are hashed and never stored in plaintext. Your client data is architecturally isolated from other clinics — nobody else can see it.

Yes. We are compliant with UK GDPR, EU GDPR (Regulation 2016/679), and the UAE Federal Data Protection Law 2021. You are the data controller for your client data; we are your data processor. A Data Processing Agreement (DPA) is available on request for EU/UK clients.

You do. 100%. We process it solely to deliver the service to you. We never access, analyse, sell, or share your client data. You can export all your data at any time.

Your data is retained for 90 days after cancellation so you can reactivate if you change your mind. After 90 days, all data is permanently deleted from our servers. You can request immediate deletion at any time by emailing privacy@ngozi-crm.beauty.

We only use essential session cookies required for login — no advertising, analytics, or tracking cookies. See our Cookie Policy for full details.

Email support at support@ngozi-crm.beauty. Starter plan: response within 2 business days. Professional plan: within 1 business day. Enterprise: dedicated account manager with SLA.

Fresha is a booking marketplace — great for discovery, but it charges 20% on every new client indefinitely. Ngozi CRM is a full practice management system with a flat monthly fee. You own your client relationships, keep 100% of your revenue, and get features Fresha doesn't offer: clinical notes, before/after gallery, revenue analytics, staff management, and custom re-engagement campaigns.

Phorest and Mindbody are enterprise platforms designed for large chains — pricing typically starts at $100-300/month for full features. Ngozi CRM starts at $9/month with a genuinely comparable feature set for independent clinics and small groups. No setup fees, no per-user fees, no feature locks behind add-ons.

You can request a live 20-minute demo with our team by filling in the contact form on the homepage, or emailing deals@aogrl.com. We'll walk through the platform using a real clinic workspace.

Yes — NgoziCRM is built specifically for African markets. It is live and used in Nigeria, Kenya, South Africa, Ghana, Mauritius, Senegal, Côte d'Ivoire, and beyond. If you can access the internet on your phone or computer, you can use NgoziCRM.

NgoziCRM is available in 13 languages: English, Français, Kiswahili, Yorùbá, Hausa, አማርኛ (Amharic), العربية (Arabic), Português, isiZulu, Twi, Wolof, Igbo, and Lingala. Visit ngozi-crm.beauty and use the language switcher in the top navigation. The app dashboard also has a language selector in Settings.

PayPal is available in most African countries including Nigeria, Kenya, South Africa, Ghana, Mauritius, Morocco, Egypt, Senegal, and Côte d'Ivoire. In some countries (e.g. Nigeria), PayPal can receive payments but requires a linked card for subscriptions — most Visa or Mastercard debit cards work. If you have difficulty with PayPal, contact us at deals@aogrl.com and we will work out an alternative payment arrangement.

Billing is processed in USD, GBP, or EUR via PayPal. The platform displays prices in all three. Your bank or card provider will convert at their prevailing rate. We are working on adding local currency billing for NGN, KES, ZAR, and GHS — follow our updates.

NgoziCRM works on a standard 3G or 4G mobile connection. It does not require broadband. The app is designed to load quickly on African networks — we optimise for low-bandwidth conditions. If your connection drops briefly, your data is saved automatically when it reconnects.

Yes — NgoziCRM is fully mobile-responsive. It works in any modern smartphone browser (Chrome, Safari, Firefox). You do not need to install anything. Simply open ngozi-crm.beauty in your browser and log in.

Yes. We comply with the Nigeria Data Protection Regulation (NDPR 2019), South Africa's POPIA, the Kenya Data Protection Act 2019, and the Mauritius Data Protection Act 2017 — as well as UK and EU GDPR. Full details are in our Privacy Policy at ngozi-crm.beauty/privacy.

Not yet — subscriptions are currently processed through PayPal. Mobile money integration (M-Pesa, MTN MoMo, Orange Money, Wave) is on our roadmap. If mobile money is essential for your business, email deals@aogrl.com — we are actively prioritising this.

When an appointment is booked in NgoziCRM, the system automatically sends a WhatsApp message to your client 24 hours before (and again 2 hours before, if you enable it). The message is sent from your connected WhatsApp Business number via the official WhatsApp Cloud API — it arrives as a normal WhatsApp message to your client.

Yes — you need a WhatsApp Business account and a verified WhatsApp Business phone number connected via the WhatsApp Cloud API (Meta). This is a free setup. We guide you through the connection process during onboarding. Your existing WhatsApp Business number can be used.

WhatsApp Cloud API charges per conversation, not per message. Business-initiated conversations (reminders, re-engagement) cost approximately $0.03–$0.06 per 24-hour conversation window depending on your country. NgoziCRM's plan includes a monthly WhatsApp credit allowance — additional credits can be purchased from the Billing page.

Yes — the Bulk Message feature lets you send a campaign to all clients, or filter by tag, last visit date, or service. All messages go through the official WhatsApp Cloud API — no risk of your number being banned, unlike unofficial tools.

You can write your message templates in any language. NgoziCRM includes pre-built reminder templates in English, French, Swahili, Yoruba, Hausa, Amharic, Arabic, Portuguese, Zulu, Twi, Wolof, Igbo, and Lingala. You can customise any template or create your own.

Yes — you can export your full client list, appointment history, payment records, and invoices as CSV files at any time from the Settings page. Your data is always yours. We never hold it hostage.

Your data is stored on a managed PostgreSQL database with automated daily backups. Backups are retained for 30 days. In the event of a system failure, we can restore data to any point within that window.

Yes — you can delete individual client records from the client profile page. Deletion is permanent and cascades to all related appointments, notes, invoices, and messages. This supports your obligations under NDPR, POPIA, GDPR, and similar laws where clients have the right to erasure.

Not currently — NgoziCRM is a cloud-hosted SaaS. An on-premise or self-hosted version is not available. Your data is stored on Railway-hosted PostgreSQL in the US/EU region. If data residency in Africa is a requirement, contact deals@aogrl.com — we are evaluating African hosting options.

Your account enters a 7-day grace period. After that, your workspace is locked but data is preserved. If you do not reactivate within 90 days of the original cancellation, all data is permanently deleted. You will receive email reminders at 30, 60, and 80 days.